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Important Notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.  

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

Personal Data we may collect and why

Personal data is any information which identifies you
personally, whether directly (for example: your name) or indirectly (for
example: information about your use of our services).

We may collect the following data about you:

  • Contact details: Your name, email address and telephone number so that we can contact you in response to an enquiry or in relation to the services we provide.
  • Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
  • Matter related information: Information necessary to provide legal services, which may include:
    • family circumstances
    • financial information
    • information relating to disputes or transactions
    • details of third parties connected to your matter (e.g. beneficiaries, family members, counterparties)
    • special category data (such as health information) where relevant to your instructions

    We only collect information that is necessary for the work we are instructed to carry out.

  • Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;

  • Transaction details: we, or our third-party providers, will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders or our services to you;
  • Details of visits to the Sites: Traffic data, location data, weblogs and other communication data, and the resources that you access.

Use of artifical intelligence (ai) assisted technology

Use of AI-Assisted Technology

As part of providing legal services, we may use secure technology tools, including Artificial Intelligence (“AI”) systems, to help us work efficiently and deliver high quality services.  These tools may assist us with tasks such as:

  • preparing first drafts of documents (e.g. wills, letters, contracts or court documents)
  • transcribing meetings or attendance notes
  • summarising documents or correspondence
  • organising and improving efficiency of our legal work 
AI tools are used only to support work.  They do not replace legal advice.  All work remains under the supervision of a qualified solicitor, and your solicitor remains fully responsible for your matter at all times.  We do not use AI tools to make decisions about your case without human review.  We do not use AI tools to make solely automated decisions which produce legal or similarly significant effects.
 

What Personal Data May Be Processed Using AI Tools

Where AI tools are used, this may involve processing personal information relating to you and, where relevant, other individuals connected with your matter. This may include:

  • names and contact details
  • family circumstances
  • financial information
  • details relevant to your legal matter
  • special category data (such as health information), where relevant. 

We only process information that is necessary and proportionate for the legal services being provided.

Lawful Basis for Using AI Tools
We process personal data using AI-assisted tools where this is necessary for

  • the performance of our contract with you (to provide legal services); and / or
  • our legitimate interests in delivering an efficient, secure and modern legal service.

Where special category data is processed, we rely on the relevant condition under Article 9 UK GDPR, including where processing is necessary for the establishment, exercise or defence of legal claims, or with your explicit consent where required.

Sharing Data with AI Service Providers

To use these tools, limited personal data may be shared with carefully selected external technology partners who support our legal and administrative services.  These providers

  • act as data processors on our behalf
  • are subject to strict contractual obligations
  • must keep information confidential
  • must maintain appropriate technical and organisational security measures
  • may only process personal data on our instructions 
  • are not permitted to use client information for their own purposes (including training public AI models)

We do not permit providers to use your personal information for marketing or unrelated purposes.

International Transfers

Some technology providers may process data outside the UK.  Where this occurs, we ensure appropriate safeguards are in place in accordance with the UK GDPR, including:

  • UK approved International Data Transfer Agreements (IDTAs) or Addendum to EU Standard Contractual Clauses
  • adequacy regulations, where applicable
  • additional technical and organisational security measures where required

Security and Confidentiality

We take confidentiality and data protection extremely seriously.  When using AI-assisted tools, we apply safeguards including

  • restricting access to authorised staff only
  • ensuring solicitor review of all outputs
  • using providers with appropriate encryption and security controls
  • ensuring AI systems are not used as a primary storage system for client files
  • maintaining our professional duty of confidentiality at all times.

Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are small text files which are sent to and stored on your computer, tablet or smartphone that help our site to remember who you are and record information about your visit. Cookies make it easier for you to visit our site again, and configure our site information to make it more useful to you. Most major websites use cookies.

a. What cookies are used on this Site?

The cookies we use on our Site are broadly grouped into the following categories:

  • Essential – Some of the cookies on our Site are essential to enable us to provide you with the service or product you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie (described in the section “How can I reject or opt out of receiving cookies?”) is also an essential cookie. You may not be able to use our Site without these cookies. 
  • Analytics – We use analytics cookies to helps us understand how users engage with our Site. For example, a cookie counts the number of different people visiting our site, or using a particular site feature, rather than simply counting the total number of times the site or feature is used. This allows us to analyse and improve site performance.
  • User Cookies – These cookies improve your experience on our site by remembering your preferences. 
  • Social Sharing – We use third party cookies to allow you to share our content directly on the social networking/sharing sites like Facebook or Twitter. Please see our “Third Party Cookies” section below for more details. 
  • Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.
 

b. How can I reject or opt out of receiving cookies?

You may opt not to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. This may, however, leave you unable to access all of our site. Without activating this setting our site will issue cookies when you visit. Find out how to refuse cookies by accessing the help menu on your browser. Most browsers also give you the options of being notified when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed, or how to delete existing cookies from your hard drive, visit the following website: http://www.allaboutcookies.org.

c. Third party cookies

When you visit our site cookies may be issued and stored in your device by third parties to collect information and serve content or advertisements to you. These cookies may emanate from third party websites we interact with (such as data and analytics collection sites). We have no control over these cookies or how the third parties involved use them. 

For more information about these cookies, and how to disable them, please see:

How we use your personal data

We use your personal data for the following purposes:

  • To provide you with legal services
  • To communicate with you about your matter
  • To notify you about changes to our services or terms
  • To provide and improve client support
  • To maintain accurate internal records
  • To respond to enquiries, complaints or disputes
  • To investigate, detect and prevent fraud
  • To comply with our legal and regulatory obligations (including SRA obligations)
  • To improve the efficiency and delivery of our legal services, including through secure technology tools.

Direct Marketing

Where you have provided consent, or where otherwise permitted by law, we may send you marketing communications.  You can unsubscribe at any time. 

Legal grounds for processing

We rely on the following lawful bases under UK GDPR:

Consent Where required for marketing or specific processing activities

Performance of Contract Where processing is necessary to provide legal services to you

Legal Obligation Where required to cply with regulatory or legal requirements

Legitimate Interests Where processing is necessary for the efficient operation and improvement of our legal services, provided your interests and fundamental rights do not override those interests.  Where special category data is processed, we rely on appropriate conditions under Article 9 UK GDPR

Who we share your personal data with

We may share your personal data with

  • Service providers (including secure IT and AI providers) acting as processors
  • Professional advisors
  • Regulators, courts or law enforcement where required
  • Other parties where necessary for your legal matter

We ensure all processors are subject to appropriate contractual safeguards.

How long we keep your personal data for

We retain personal data for no longer than necessary, taking into account:

  • SRA and regulatory requirements
  • limitation periods
  • potential disputes
  • ICO guidance

We securely erase or anonymise data when no longer required.

Your rights

You have the right to:

  1. Be informed
  2. Access your data
  3. Rectify inaccurate data
  4. Request erasure (subject to legal limitations)
  5. Restrict processing
  6. Data portability (where applicable)
  7. Object to processing (including profiling)
  8. Withdraw consent
  9. Complain to the ICO

 

How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us.  Our Data Protection Partner is Joshua Eva.

If you’re not satisfied with our response to any enquiries or complaint, or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

  • writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
  • calling: 0303 123 1113; or
  • submitting a message through the ICO’s website at: ico.org.uk

Links to other websites

Our website may contain links to third party websites. This Privacy Policy does not apply to those websites.

Changes to this Privacy Policy

This Privacy Policy was last updated on: 23 March 2026

 

We may update this Privacy Policy from time to time.

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